Why is my Seller Center Account Status inactive?

Lazada Support Center

There are 2 possibilities for your account to be inactive: 

  1. All SKU are turned off for more than 14 days.
  2. Seller Center account not logged in for more than 30 days.

How to detect if your status is inactive?

After log in, your displayed SKUs appear offline. This is an indication that your account is currently inactive. The SKUs cannot be reactivated manually without Lazada's consent and supervision.

How can I reactivate my account?

In order to reactivate your account, you will need to attend our online training. You may either fill in this form or contact Partner Support to schedule a training session.

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