Am I able to check for the reason for cancellation?
Yes, to view the reason for cancellation, please follow the steps below:
Step 1 : Click on "Orders" and "Manage Orders"
Step 2 : Click on "Completed" under Order Overview and select "Canceled". You can also input the order number and click on "Search"
Step 4 : Click on the order number
Step 5 : In the Item History section, find the Note column which indicates the cancellation reason.
An order may be canceled due to one of the following reasons:
1. Out of Stock - Unfulfilled order due to item unavailability
2. Sourcing Delay - Unfulfilled order due to delayed shipment
3. Delivery Failed - Customer address unlocated or refused to pay COD
4. Defective / Damage / Wrong size
To learn more about cancellation, please visit Lazada University or you can also join our online training How Can I Overcome My Cancellations.