Am I able to check for the reason for cancellation?

Lazada Support Center

Yes, to view the reason for cancellation, please follow the steps below:

Step 1 : Click on "Orders" and "Manage Orders"


Step 2 : Click on "Completed" under Order Overview and select "Canceled". You can also input the order number and click on "Search"

Step 4 : Click on the order number

Step 5 : In the Item History section, find the Note column which indicates the cancellation reason.

An order may be canceled due to one of the following reasons:

1. Out of Stock - Unfulfilled order due to item unavailability
2. Sourcing Delay - Unfulfilled order due to delayed shipment
3. Delivery Failed - Customer address unlocated or refused to pay COD
4. Defective / Damage / Wrong size

 To learn more about cancellation, please visit Lazada University or you can also join our online training How Can I Overcome My Cancellations.

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