How to read my account statement?

Lazada Support Center

Lazada tried to make it as simple as we can to assist you in viewing your account statement. Please refer to the image below on how to check your overall transaction :

    1. Date range : Please to be informed your statement will be provided to you every week. You can click on the date range for the transaction that you wish to view.
    2. This is where you can download your statement. Learn how to download it here.
    3. Orders referring to sold items
    4. A value of number will appear here if there is an unpaid balance from previous statement
    5. Sales revenue : the amount earned through sales on the week based on delivered status
    6. Other revenues: Amount earned through different source other than sales such as, 
      • Shipping fee credit – amount we transfer to sellers based on the extra fee that customer pays
      • Seller credit item – a reimbursement to merchant due to an error from Lazada
    7. Fees : The charges deducted from the account as per contract
      • Payment fee – 2% payment gateway (charged by banks)
      • Commission - a payment made to Lazada as per agreed in the contract for every successfully delivered item to customers
    8. As you can see, the amount is in negative value because it is a debit amount, the total that Lazada is charging you
    9. Returned or cancelled orders : the amount we deduct for items that are being returned by the customer
    10. Payout : final transaction after calculation (payment will be made every 2 weeks)
No Question Answer
1 What is normally transaction posted for "Other Credit" and "Other Debit" in Orders level? Other Credit is the amount receive by Seller such as shipping fee paid by customer, whereas, Other Debit is the amount being clawback such as order wrongly mark as delivered, all fee being clawback in this category
     
2 What type of cancelled order indicated under refund? Any order which being cancelled will be charged penalties in normal circumstances
     
3 What is item price credit indicate for? Item price credit is the full amount of item sold (display/unit price)
     
4 3PL services will be for charges or refund? Its could be both charges or refund, depending on the transactions/situation
     
5 How should I know when is the payout date? Payout date will be on 5th working days after the period ended
     
6 When will I get my monthly tax invoices? The monthly tax invoices will be sent to the sellers on the 20th of the subsequent month. (e.g. For sales taken place in May'17, the tax invoice will be sent by 20th of June 2017)
     
7 Are supplies by Lazada subjected to GST? Lazada will account for GST on the taxable supplies made such as commission, payment fees and shipping fees.
     
8 Will there be any documents supplied for 'Seller Debit Item' and 'Seller Credit Item'? Yes. If Seller Debit is more than Seller Credit for the month, Lazada will issue a Tax Invoice to the seller. If Seller Credit is more than Seller Debit for the month, Lazada will issue a Credit Note to the seller. (The tax invoice number for seller debit item will start from 18xxxxxxxx while the credit note number for seller credit item will start from 19xxxxxxxx)
     
     
9 What is seller debit item and seller credit item? Seller Debit Item and Seller Credit items are the charges and reimbursement to sellers respectively for orders that were not charged or reimbursed upon delivery of an item. For e.g. Reimbursement to seller for item lost by 3PL (Comm, PF and SF will be debited)
     
10 What if GST amount in Seller Center does not tally with GST amount in the tax invoice? You can download the transaction report in Seller Center. It is advisable to download the transaction base on the period of the Tax Invoice for easy matching. Please note that only taxable charges will appear in the Tax Invoice.

 

 

 

 

  Please visit Lazada University for video tutorial about payments or you may also refer to this article to Learn all about fees.

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