Possible for my claim to be rejected?
Yes, your claim can be rejected if it does not align with the contract that you have signed with LAZADA.
Submitting the claim more than once or wrongly submitting a form will lead to its rejection. This form is for dispute claims on the returned product, or for cases where the item has yet to be returned to you.
Will I be informed if the claim is approved or rejected?
Yes, as soon as the report is received by our agents, they will inform you accordingly. If more information is required, please do reply to the agent’s request within 48 hours to avoid the claim being void.