Learn all about fees

Lazada Support Center

The table below describes the various fees Lazada charges to merchants. It is also a compilation of the various types of transaction in our account statements

Type of fee Definition Calculation
Payment fee

Gateway fee. It is a fee applicable for all online transaction (inclucing COD)- exclusive GST.

2% from the unit price (Excluding GST)
Shipping fee It is the of transporting packages from one location to another.

Weight x Lazada rates = Shipping fee

(Merchant will bare  RM5.00 for the first Kg)

Commission fee A payment made to Lazada for every succesfully delivered item to customers. Unit price x Commission rate = Commission fee
Cancellation fee A fee that will be charge to the merchant due to not fulfilling their order within timeframe (24 hours).

Item price x commission rate x 2.5

(Minimum amount RM10 and maximum RM50 for every item).

Penalty fee:                 

  • Fake RTS
  • Wrong fulfillment
  • Counterfeit 

Fake RTS :

  • Status of order Ready to Ship, however parcel still not handed yet to the logistic branch.

Wrong fulfillment :

  • wrong item delivered to customer

Counterfeit :

  • Charges for selling counterfeit/fake products on Lazada website
RM53 (inclusive GST) for each item.
Return delivery fee

Shipping fee that Lazada charge for item returns by the customer due to an error caused by the  merchant. 

Example : Wrong item, damaged/defective item

The same amount from the return shipping charges.
Seller credit A reimbursement to merchant due to an error from Lazada. Merchant should get back the amount within 2-3 weeks from the date of dispute.
Shipping fee credit  Amount we transfer to sellers based on the extra fee that customers pays. Merchant bare the first Kg (RM5.00) and customer pay for the remaining amount.
Commission credit Commission amount we refund back to the seller based on successful return items. The same amount of the commission fee of the return item.

 

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