Customer Return Policy for the Seller
Customer Return Policy for the Seller.
Standard process flow for return items from customer :
The conditions for a valid return from the customer are :
- Damaged – the product packaging and/or product itself is damaged during delivery.
- Defective – the product does not function as promised and stated.
- Wrong item – wrong product is being delivered to the customer.
- Missing parts – the product is not complete or what is delivered does not match the “what’s in the box” description.
- Not as advertised – the product delivered does not resemble what is advertised on the website.
- Does not fit – mainly applicable for fashion items, the wrong size has been purchased and does not fit the customer.
- Change of mind – customer has changed his/her mind after purchasing, the product needs to be unused and packed together with original packaging.
What kind of documentation will I receive when I get a return product?
You will receive a technical report as per below together with your return item. It will state customer return information.