How can I contact Lazada?
Have a request? You may check our questions and answers in our Support Center here or fill in the suggested online form and we will assist your request accordingly for the following issues:
- Order Processing Escalation Form:
Escalate issues that arise during pick up / drop off or update order status which is shipped / delivered
- Invalid Tracking Number Correct Form:
Correction on tracking number on Seller Center
- Stationary Request Form:
Request on stationery to fulfill your orders
- QC Status Inquiry Form:
Inquiries on SKUs pending for QC after 5 days from submission date or from the date the SKU was re-edited
- Returns Claim Form:
Disputes on return reason or return item condition that was returned to you
- Shipping Fee Form:
Disputes on shipping fee imposed
- Help to Edit Content Form:
Assistance with grouping, re-categorization, missing image on website, adding a new brand and other content related assistance
- Self-Sign Up Form:
Issues on becoming a new seller with Lazada
- Penalty and Payment Dispute Form:
Disputes on penalty or cancellation fee imposed
- Seller Center API support:
If you encounter any issues with your API
General Form (for local sellers only)
To reach out Partner Support team you may also call us at 03-2725 2925 (for local sellers only)
Operation Hours: Mon-Fri 9:00AM - 6:00PM excluding Public Holidays and weekends.
Please reach through this link for further assistance and your queries and questions will be attended at the soonest.
Lazada Malaysia HQ:
E-cart Services Malaysia Sdn. Bhd
Level 22, Menara Worldwide, Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia.
Lazada Malaysia Warehouse/Lazada Express:
13, Jalan Subang 9,
Taman Indah Subang UEP,
47630 Subang Jaya, Selangor.