Have a request? You may check our questions and answers in our Support Center here or fill in the suggested online form and we will assist your request accordingly for the following issues:

• Order Processing Escalation Form:
  Escalate issues that arise during pick up / drop off or update order status which is shipped / delivered
  
  
• Invalid Tracking Number Correct Form:
  Correction on tracking number on Seller Center
  
  
• Stationary Request Form:
  Request on stationery to fulfill your orders
  
  
• QC Status Inquiry Form:
  Inquiries on SKUs pending for QC after 5 days from submission date or from the date the SKU was re-edited
  
  
• Returns Claim Form:
  Disputes on return reason or return item condition that was returned to you
  
  
• Shipping Fee Form:
  Disputes on shipping fee imposed
  
  
• Help to Edit Content Form:
  Assistance with grouping, re-categorization, missing image on website, adding a new brand and other content related assistance
  
  
• Self-Sign Up Form:
  Issues on becoming a new seller with Lazada
  
  
• Penalty and Payment Dispute Form:
  Disputes on penalty or cancellation fee imposed
  
  
• Seller Center API support:
  If you encounter any issues with your API

Contact Us!

General Form (for local sellers only)
To reach out Partner Support team you may also call us at 03-2725 2925 (for local sellers only) 

Operation Hours: Mon-Fri 9:00AM - 6:00PM excluding Public Holidays and weekends.

International sellers:
Please reach through this link for further assistance and your queries and questions will be attended at the soonest.

Lazada Malaysia HQ:
E-cart Services Malaysia Sdn. Bhd
Level 22, Menara Worldwide, Jalan Bukit Bintang,
55100, Kuala Lumpur, Malaysia.

Lazada Malaysia Warehouse/Lazada Express:
13, Jalan Subang 9,
Taman Indah Subang UEP,
47630 Subang Jaya, Selangor.