Will duplicate claims maximize my chances of compensation?

Lazada Support Center

No, multiple claims will decelerate the resolution process and increase rejection rate.

How am I able to increase my chance of compensation?

Attaching proper evidence e.g. photos of item’s condition and of product packaging, proof of delivery, will help us speed up the investigation and more accurately assess your claim. With sufficient evidence, the chances of receiving compensation will be greatly increased.

Please fill in the form to submit your claim.

 To learn more, please visit Lazada University or join our online How to Effectively Manage Your Returns training.

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