*New* Product Rejection Reason

Partiban Periannan (Head of PSC)

Product quality control had been restructured to serve sellers better in providing the needed information in upholding the product standards that we stand upon in Lazada.

Rejection reasons are now categorized into different business scenarios to specify and group together the reasons in ensuring sellers understand what impact does the product have when they breached the rules.

SKU creation will be blocked upon creation based on the new business scenarios below. The error message will be reflect on the top of the Product Creation Page.

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The business scenarios are:

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1. LOGISTIC CONTROL  REJECTION  REASON GUIDE

Definition: Item that has Logistic limitation (e.g. weapon, stand alone battery, power bank, custom regulation, over sized, over weighed, high value/volume products). For more info kindly refer here to the list of prohibited item that are not allowed to sell in our platform.

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Additional Info : The package dimensions and weight you have provided are not accurate and therefore needs to be amended. Package dimension & weight is required for shipping fee purposes, therefore no 0 value is allowed in each parameter.  

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Additional Info: Weapons or any weapon look alike product is not allowed to sell in our platform.

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2. LEGAL RESTRICTION REJECTION  REASON GUIDE

Definition: Item by law in the selling country, registration needed, SG HSA prohibited, Refurbished product. For more info kindly refer here to the list of prohibited item that are not allowed to sell in our platform.

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Additional Info: All pharmaceutical products including health supplements and traditional preparations must be registered with the Drug Control Authority (DCA) of Malaysia.

 

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3. MARKET REGULATION REJECTION REASON GUIDE

Definition: Culturally sensitive content – due to sexual, religious, political concern (e.g. marijuana). For more info kindly refer here to the list of prohibited item that are not allowed to sell in our platform.

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Additional Info: Any Life Sex Toy and Sex Doll are not allow to sell in our platform.

 

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4. LAZADA POLICY REJECTION REASON GUIDE

Definition: Related to business concern (e.g. Lazada gift card - cannot be sold by unauthorized seller), external link/contact information (e.g. phone number). 

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Any Sharing links to external shop or contact information is prohibited in Lazada policy. 

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5. COUNTERFEIT CONTROL REJECTION  REASON GUIDE

Your SKUs is rejected due to Counterfeit Control (violating brand-related policies) rejection reason. For more info kindly refer here to our guideline about intellectual property rights.

Definition: Related to counterfeit, cheating (e.g. fake USB capacity, not genuine product)

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PRICE CHECK

Please review product Price to ensure accuracy. 

Definition: If your product price seems too vague or illogical for the items that you are selling, it will be rejected.

 

Philip brand name is in the product name and images but Brand stated as OEM. Price is lower compared than the original price.

 

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6. CONTENT QUALITY REJECTION  REASON GUIDE

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You may find more content related topic via link below:

 

Image and Content Guideline

Content Rejection Reason Guideline

How to edit product if my sku is rejected?

Lazada's Zero Tolerance Policy towards Counterfeit

Items that are prohibited to sell in Lazada

Lazada University Video on Counterfeit & Prohibited Items

Guide to Intellectual Property Lazada Counterfeit Zero Tolerance Policy PDF

Lagging Products

Duplicate Products

 

For more enquiries, please feel free to reach out to our Partner Support Center. 

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